Back to updates
What's new ·2 min min read
Blacklist per agent: block repeat calls and spam
Not every call deserves your time. With the new blacklist per agent, you decide which numbers are left out.
Control over who can reach you
Each agent can have its own list of blocked numbers. When a number on the list tries to make contact, the agent doesn't answer. It helps you stop:
- Repeat or abusive calls.
- Spam and unwanted contacts.
- Numbers you no longer want reaching a specific flow.
One list per use case
Because it's a per-agent setting, you apply different policies: your sales agent can block numbers your support agent still answers, and vice versa.
Block in one click from the reports
Beyond managing it in the settings, you can add a number to the blacklist straight from the activity reports. Spot a problematic call and block it on the spot, with no steps in between.
Who it helps
- Teams overwhelmed by repeat calls from the same number.
- Agents exposed to spam or nuisance contacts.
- Anyone who wants to filter who reaches each flow.
A simple tool that gives you back control over who can reach your agents.
Frequently asked questions
- What is the blacklist per agent?
- A list of blocked numbers that belongs to each agent. Calls or contacts from those numbers are not handled.
- Can I have a different list for each agent?
- Yes. Each agent keeps its own blacklist, so you can apply different policies depending on the use case.
- Can I block a number from the reports?
- Yes. You add a number to the blacklist straight from the activity reports, without looking it up in the settings.
#Security #Calls #Control #Spam
Ready to automate your operations?
Build your first AI agent for calls and email in minutes, no code required.
Join the waitlist