Call transfer to multiple destinations: every query to the right team
Until now, an agent transferred a call to a single number. With transfer to multiple destinations, you define as many as you need and the agent sends each conversation to the right team.
Every call, to the right person
You create destinations with clear labels —Sales, Support, Admin— and map each one to a phone number. When the agent understands the reason for the call, it routes it to the matching destination. No rigid menus, no "please hold while I put you through".
How to set it up
- Add the destinations you need and give each a recognisable label.
- Assign a phone number to every label.
- Tell it when to use each destination (for example, "invoices → Admin").
A real example
A call comes in about an invoice: the agent routes it to Admin. The next one asks about pricing: it sends it to Sales. Same setup, zero human intervention.
Who it helps
- Companies with several departments sharing one number today.
- Teams that waste time bouncing calls internally.
- Businesses that want the customer to never repeat their query twice.
Transfer to multiple destinations turns your agent into your company's smart reception: it listens, understands and connects each case to whoever should handle it.
Frequently asked questions
- What is transfer to multiple destinations?
- It's the ability to define several labelled transfer numbers (Sales, Support, Admin...) so the agent routes each call to the right destination based on the reason for contact.
- How does the agent know where to transfer?
- It identifies the intent of the conversation and matches it to the right destination label, following the rules you've defined.
- Can I combine transfer with other actions?
- Yes. The agent can transfer the call and also send an email summary of the reason for contact.
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